While we handcraft our products with the highest quality in mind, we offer a 1-year manufacturer's warranty in order to ensure that you are completely happy with your Intellio product.
On the rare occasion that a product may begin to show any faults such as a broken zip or loose hardware, it can be returned to us to be repaired. Once received, we will assess the fault and take the most appropriate avenue in order to return your product to you in the condition you are able to expect from Intellio. As our craftsmen tackle each repair individually, this may take up to six weeks. Should you have any queries, our team is on hand throughout the week to assist in any way possible. Feel free to reach out to us on firstname.lastname@example.org
What does the warranty not cover?
Even though the Intellio products are made in compliance with strict quality standards and with the highest quality materials, they are not indestructible. The warranty does not cover damage caused by abuse, accidents, abrasion, water, solvents, wear and tear and damage caused by carriers. The warranty does not cover accidental damage such as breakage or loss of contents of a bag, loss of use or of time or other similar expenses.
What to do if I want Intellio to repair an item not under warranty?
If the product is not covered by a warranty, the repair can still be made for a fee, provided that the part to be replaced is available. Intellio will send you its cost estimate for approval. No out of warranty repair will be made without your prior consent.